Processes and ownership
See how work moves between people, departments and systems. Process maps, BPMN and RACI help identify the owner of each step and the areas that need improvement.
Organizational operating system · by IM.AI
Your company.
One shared context.
An organisational operating system built around shared context and decision playbooks. Clear scenarios show which information to check, who decides and what happens next.
Access is available only through selected AI Reveo Automation services.
The right playbook.For the right task.
● ● ●
/ Your organisationILLUSTRATIVE VIEW
/ Your organisationILLUSTRATIVE VIEWOPERATIONS / CUSTOMER SERVICE
From enquiry to delivery.
Customer enquirySales
VerificationProcess owner
DeliveryOperations
SettlementFinance
DECISION PLAYBOOKNon-standard order termsDocument · Owner: Operations
DECISION POINTNon-standard terms?Process owner approval
Know what comes next.Context. Owner. Next step.
Designed around the way your organisation works
PROCESSES + KNOWLEDGE + PEOPLE + AI
Your company works together.
Your information should too.
A procedure in a folder. Decisions in messages. Task status in someone’s head. IM Omni connects these pieces around real work - with its owners, documents and decisions.
People Processes IM Omni Documents Context for AI
CapabilitiesFrom mapping your organisation
From mapping your organisation
to everyday work.
A shared environment. A scope tailored
to your organisation and service.
Knowledge that stays in your company
Connect documents, meeting decisions and process context. Digital Brain organises your company’s knowledge, while SOPs show your team how to get the work done.
Getting ready for AI
Review your organisation, processes and data before choosing a solution. Readiness assessment and the Process AI Canvas help identify areas worth exploring further.
Rules for using AI
Define which tools your team may use, who is responsible for their use and where a person needs to decide. These rules should be part of everyday work.
Decision playbooks
Define repeatable decision scenarios: the situation, required data, selection criteria, accountable person and outcome review. Your team knows when to act and when to seek approval.
AI within your workflow
Connect AI assistance to tasks and organisational knowledge. We tailor agent scope, information sources and permitted actions to the agreed service and your team’s permissions.
We agree on the modules and integrations available as part of our work together. The visuals illustrate an example workflow, not client data.
From information to actionDecision playbooks.
Decision playbooks.
From context to action.
A decision playbook is an agreed response to a situation. It defines the trigger, required data, criteria, who approves the action and how its outcome is reviewed.
Documents and procedures Knowledge sources
Meetings and decisions Team context
Processes and roles Ownership
Digital BrainOrganisational knowledge
in IM Omni
in IM Omni
IN THE PROCESS CONTEXTHow do you handle an exception
How do you handle an exception
in an order?
Check the order terms against the exception criteria in the playbook. Route the decision to the process owner, record the rationale and agree when to review the outcome.
Criteria + owner + outcome reviewDigital Brain is part of IM Omni.Knowledge connected to the work that needs doing.
Everyone sees the company
from their own perspective.
What needs a decision?
Initiatives, priorities and indicators help connect change to company goals.
Where does work get stuck?
Process maps, responsibilities and procedures help identify areas for improvement.
How do I complete this step?
Knowledge and instructions in the context of everyday tasks, according to assigned access.
Access through AI Reveo AutomationTechnology is part of
Technology is part of
working together.
You receive access to IM Omni only after choosing an AI Reveo Automation service that includes the use of this environment.
First, we discuss how your company works. Then we agree on the service scope, required modules, roles and information sources. IM Omni becomes the environment supporting that collaboration.
Explore AI Reveo servicesFROM CONVERSATION TO WORKSPACE
Choose an AI Reveo service
We define the problem, goal and scope of our work together.
Define the scope of IM Omni
We identify modules, team access and the information needed.
Work in a shared context
Your organisation uses the agreed environment.
Access terms are defined by the service scope.
No self-service registration or online purchase.
No self-service registration or online purchase.
Before we begin.
Can I buy IM Omni separately?+
Access is available only through selected AI Reveo Automation services. We agree on the scope of IM Omni use when defining our collaboration.
Does every AI Reveo service include all modules?+
No. Access to the environment and individual modules depends on the agreed scope. Before we start, we specify which elements are needed and will be available.
Will IM Omni replace our existing tools?+
Choosing a solution starts with your current way of working. We identify which systems remain sources of information and how IM Omni should work with them. Integrations require a separately defined scope.
Do employees and consultants see the same information?+
The environment supports different organisational and consultant roles. The information and actions available should match the assigned role and agreed permissions.
Where should we start?+
Start by talking to AI Reveo Automation about a process or area you want to organise. You do not need a complete specification. Describe what currently takes your team’s time or makes decisions difficult.
Connect what your company
already knows.
Let’s talk about your organisation Access through an agreed AI Reveo Automation service.